Lena showed him one more trick: .

When Marcus missed his boss’s urgent email about the client presentation, he knew something was wrong. He checked his Focused Inbox, his Junk folder, and even the “Other” tab. Nothing.

“That’s the catch,” Lena explained. “Outlook respects your block list first. Those emails never had a chance to arrive. You have to unblock first, then ask the sender to resend.” Marcus clicked the trash can icon next to the mistaken address and hit Save . Then he turned to Lena. “How do I make sure I don’t lose important emails again?”

Marcus frowned. “Blocked list? That’s just for spam, right?”