Before you panic, know that help is available. Ivy Tech’s learning platform (IvyLearn, powered by Canvas) has a robust support system. Here is your go-to guide for where to click and who to call when tech trouble strikes.

Always save your work in a Word doc or Google Doc first, then paste it into IvyLearn. That way, if the platform times out, your work isn’t lost. Need immediate help? Log into IvyLearn right now, scroll down the left menu, and click Help . A technician is waiting.

Before you contact support, take a screenshot of the error message or a screen recording of what’s happening. Then, when you open the chat, type: "I need help. I am trying to [submit a quiz / upload a file], and I get error code [X]." This cuts troubleshooting time in half.

| | Who to contact? | Best method | | :--- | :--- | :--- | | "I can't submit my paper" / Video won't play | IvyLearn 24/7 Support (via Help button) | Live Chat | | "I forgot my password" / Can't log in | Ivy Tech Support Center | Call 1-888-489-5463 | | "The quiz question is wrong" / Content missing | Your Professor | IvyLearn Inbox | | "My campus lab computer is frozen" | Campus IT Desk | Walk-in or local phone line |