| Symptom | Likely Cause | Resolution | | :--- | :--- | :--- | | "No students found" | Parent linked to old school year | Contact school data secretary to rollover enrollment | | "Grade missing" | Teacher has not posted the assignment | 72-hour grace period; email teacher after 3 days | | "Cannot reset password" | Email on file is outdated | Call the school to update guardian email address | | "App crashes on load" | Outdated OS or cache | Delete app, restart phone, reinstall from official store |
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