This review is based on the typical user experience for managing subscriptions, buying tickets, and accessing online services. Overall Rating: ⭐⭐⭐☆☆ (3/5) Functional but frustrating. It does the job, but expect some technical friction.
It’s a necessary evil. STIB’s physical transport service is excellent (clean trams, frequent metros), but their digital portal feels like a neglected back-office project. It works 80% of the time, but when it fails, it fails silently and annoyingly. portail.stib