: Form a cross‑functional steering committee (Service, IT, Digital, Sales) to validate requirements with 5 pilot customers.
The paper is written as if for internal stakeholders (Product, IT, Service, Marketing leadership). Markem-Imaje Connect: A Unified Digital Portal for Consumables, Service, and Fleet Management 1. Executive Summary Markem-Imaje currently serves thousands of industrial customers using coding and marking equipment across packaging lines. Customers interact with multiple disconnected touchpoints (consumables ordering, service tickets, technical documentation, equipment performance data). markem imaje portal