Sometimes, AWS (Amazon Web Services) where AnyDesk hosts its relay servers has a hiccup. If the status page shows "Degraded Performance" for "Relay Servers" in your region, just grab a coffee and wait 20 minutes. It isn't you; it's them. | Symptom | Likely Fix | | :--- | :--- | | "Waiting for Image" for > 10 seconds | Toggle "Allow direct connections" OFF/ON | | Connects, then drops after 1 minute | Turn OFF "Use UDP" | | "Connection Refused" instantly | Check Windows Firewall | | Works on home Wi-Fi, not on office Wi-Fi | Your work firewall is blocking it (Use a VPN or ask IT) |

There is nothing more frustrating than sitting at your desk (or trying to work from a coffee shop) and seeing that dreaded "Waiting for Image" or "Reconnecting" message in AnyDesk.

Let us know in the comments below, and we’ll help you troubleshoot! Note: This guide is for troubleshooting network errors only. For login or account issues, please contact AnyDesk support directly.