Within two hours, Marcus has a PDF addendum. Within four, Priya calls back. “Canal compliance has cleared it. The ship’s agent in Balboa has the override code. Your containers move in the morning.”
A £2.3 million shipment of MRI scanners is stuck at the Pacific entrance of the Panama Canal. The shipping agent in Valparaíso, Chile, has “misdeclared” the cargo’s IMDG code (hazardous class) for the coolant. The ship’s captain has locked the containers. The client, a Manchester hospital trust, is threatening legal action. Marcus’s boss is shouting about “liquidated damages.” british international freight association
Marcus’s usual solutions have failed. His email inbox is a graveyard of unanswered pleas. The shipping line won’t talk to him because he’s “just the forwarder.” The Chilean agent has stopped returning calls. Within two hours, Marcus has a PDF addendum
Priya doesn’t offer sympathy. She offers process . The ship’s agent in Balboa has the override code