We are celebrating 15 years — and counting — of stories that are deeply researched and deeply felt, that build a historical record of what the city has been.
Two weeks ago, his Bluetooth mouse had stopped working. Then his headphones. The device manager showed a yellow exclamation mark next to "Broadcom Bluetooth 4.0 Adapter." Driver is not installed (Code 28).
He installs the driver manually through Device Manager. Update Driver → Browse my computer → Let me pick from a list → Have Disk.
He tried anyway. Blue screen. DRIVER_POWER_STATE_FAILURE.
His phone buzzes. A text from his wife: "Did you fix the computer? Need to print return label."
He prints the return label.