Auriservice

AuriService: An Intelligent Auditory Assistance Framework for Seamless Customer Interaction and Accessibility

| Metric | Traditional IVR | Chatbot | AuriService | |--------|----------------|---------|--------------| | Task completion rate (%) | 68 | 86 | | | Average handling time (sec) | 210 | 145 | 98 | | User satisfaction (1–5) | 2.7 | 3.9 | 4.6 | | Escalation to human (%) | 31 | 18 | 7 | auriservice

[Your Name] Institution: [Your University/Organization] Date: April 13, 2026 Abstract In an era where user experience and accessibility are paramount, voice-based interfaces have emerged as a critical component of service delivery. This paper introduces AuriService —a novel auditory service system that integrates natural language processing (NLP), speech emotion recognition, and real-time knowledge retrieval to provide intelligent, empathetic, and efficient customer support. Unlike conventional interactive voice response (IVR) systems, AuriService leverages transformer-based models to understand context, detect user sentiment, and execute multi-turn dialogues. We discuss its system architecture, key features, use cases in banking, healthcare, and smart homes, as well as performance benchmarks. Results indicate a 34% reduction in call resolution time and a 41% improvement in user satisfaction compared to traditional systems. We discuss its system architecture, key features, use